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Frequently Asked Questions

Question: What do I do if I'm experiencing low water pressure?
Answer: First, check your meter and surrounding area for possible leaks. Second, call our office and report low pressure for your area.

Question: Why is my water a milky color?
Answer: A repair could have been completed recently allowing air to enter the line causing the milky color. If the problem persists, please give us a call.

Question: Why does my bill have a "previous balance" when I know I sent my payment?
Answer: We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve this problem.

Question: My water bill way too high, I couldn't have used all that water!!
Answer: You may not have; numbers can be transposed or your meter misread. We can fix it! Or, you may have a leaky toilet or other another problem that is hard to detect. Just call the office and we will be glad to help.

Question: Why does my hot water smell funny?
Answer: Most likely your water heater needs to be flushed. This should be done once a year. CAUTION! If you plan on doing this yourself, read the owner's manual for the water heater to keep from being harmed and/or damaging your water heater.

Question: Why does my water taste, look or smell funny?
Answer: Once there has been an interruption in the service (line breaks and water flow has stopped) the sensitivve chemical (clorine) releases an odor and smell that might take several days to clear up.